FAQ

HOW DO I KNOW WHAT SIZE TO ORDER?

All dimensions represent the dimension of the paper.

Take into consideration that you may need to get your print framed and this will increase the overall size that ends up hanging on your wall.

 

DO THE PRINTS COME FRAMED?

The prints are shipped unframed.

If you are in Sydney framing can be organised:  Please contact orders@lisalapointe.com.au

 Advice on framing specs to pass onto your framer:  Contact orders@lisalapointe.com.au

 

Do you ship outside of Australia?

Yes!  We ship worldwide.

 

When will my order ship?

Your print/s will ship within 14 days + delivery time.

Let us know if you require EXPRESS before a specific date we will try our best.  Please email to request

 

WHAT SHIPPING METHOD DO YOU USE?

Depending on the nature and size of the order, we may utilise the resources of either Australia Post, Fastway Courier or DHL Courier.

 

WHAT  PACKAGING DO YOU USE?

The prints are rolled in protective tissue + paper and sent in a protective PVC tube. 

 

CAN I TRACK MY PACKAGE?

We don’t currently offer tracking or shipping notification, but if you’re eager to find out if your order is in transit, feel free to reply to your order confirmation email and we’ll be in contact.

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

All major credit cards, such as Visa, MasterCard, American Express are securely processed via our Shopify Checkout.

Alternately we also offer Paypal Express Checkout.

Any problems with processing a payment please don’t hesitate to Contact

 

DOES MY LIMITED EDITION PRINT COME SIGNED AND NUMBERED?

Yes! Each print is signed and numbered by Artist Lisa Lapointe .

 

DO I GET A CERTIFICATE OF AUTHENTICATION?

Yes! Each print comes with a Certificate of Print Quality and Authenticity issued by the print house on behalf of the Artist Lisa Lapointe. 

 

Are the Limited Edition Prints really limited edition?

Yes!  Each print is signed and numbered.

Once an edition has SOLD OUT that edition size will not be released again.

 

ARE THE LIMITED EDITION PRINTS ARCHIVAL QUALITY?

Yes!  You will receive a certificate that guarantees the pigment ink giclee print meets archival quality standards acceptable for collecting.

 

HOW SHOULD I CARE FOR MY LIMITED EDITION PRINT?

To make sure that you get the maximum life from your print: 

Do not display it in direct sunlight or heavily lit - sun lit rooms. 

We recommend if you are framing to ask for 98% UV protection glass or acrylic standard glass & acrylic only filter about 65% of damaging UV light. 

When handling avoid touching with bare skin on any area of the print.  

Protect from excess humidity and heat.