Shipping & Handling



Please Note: As each item is hand made to order, our current lead time for manufacture and delivery may be up to 21 days.

AUSTRALIAN SHIPPING (FREE DELIVERY!)

As all items on the online store are printed to order please allow (Currently up to 21 days) for your item to be shipped.

We currently offer free shipping for Australian orders only. When charged, shipping is calculated via weight and charged accordingly. We use either Australia Post, DHL EXPRESS or Fastway Couriers depending on the size and nature of the item purchased. Once an item has left our studio we will notify you via email with your tracking details.

If you do not receive your order within 14 working days (depending on your location) of your dispatch email, please email orders@lisalapointe.com.au so we can investigate its whereabouts and resolve the issue.

We currently do not offer express post on any items purchased so please be mindful that deliveries may take up to 5+ working days to be received once your parcel has been shipped.

 

INTERNATIONAL SHIPPING

Shipping is calculated via weight and charged accordingly. We use either Australia Post or DHL COURIERS for international orders. Once an item has left our studio we will notify you via email with your tracking details.

If you do not receive your order within 14 working days (depending on your location) of your dispatch email, please email orders@lisalapointe.com.au so we can investigate its whereabouts and resolve the issue.

Things to remember about international shipping:
• You are responsible for any additional local customs and duties on your order. 
• We are required by law to disclose the full value of the package contents and cannot alter this value.
• If an order is refused by your country, you are responsible for the shipping expenses and any additional costs incurred.

 

A NOTE ON CUSHION ORDERS FOR INTERNATIONAL DELIVERIES TO COUNTRIES OUTSIDE AUSTRALIA

CUSTOMERS PLEASE NOTE: *FEATHER INSERTS CAN NOT BE SHIPPED OUTSIDE AUSTRALIA!
(PLEASE SELECT "WITHOUT INSERT" WHEN PLACING YOUR CUSHION ORDER - IF IT IS TO BE DELIVERED OUTSIDE AUSTRALIA!). Thank you.